All kinds of processes - those that make things or deliver services or
operate companies - can be made more productive, and society's continued
well-being requires it. This book is for all those with a stake in
improving how companies run. It introduces the concept of 'swift, even
flow' and explains how that concept stands behind popular business tools
such as 'lean' principles and Six Sigma. More than that, it shows how
swift, even flow can lead to deep, strategic insights and fresh ideas.
The book uses many examples, both contemporary and historic, and 16 case
studies from all sorts of business situations to demonstrate how swift,
even flow can be applied. Services and manufacturing, supply chains and
individual operations, product development and outsourcing, strategy
and tactics, hourly workers and top level executives - all benefit from
this fundamental re-thinking of what it takes to become productive.
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